Interior Design FAQs: Your Questions Answered

We have a fee for our Initial Consultations - in each meeting we give freely with valuable design information, direction and advice on the spot with our Creative Director Jacque. It’s a working meeting where we create your ‘scope of work’ or your wish list gathering valuable information (ie the design brief) about your vision and how you would like your space to feel and work for you.

Included in this fee is our Design Proposal (your documented wish list) and also a Fee Estimate (how many design hours we estimate will be required to complete your project) which is sent out via email after the Initial Consultation.

We offer many interior design and decoration services in the residential market, all customised to suit each client individually so we can tell their story – from kitchen remodels to full scale design, bathroom design, paint colours and selections of hard finishes, bespoke joinery plus all soft furnishing requirements from cushions to curtains, along with the procurement and placement of furniture plus the all important styling touches that just finish and complete your project.

Firstly we have a 15 minute phone chat to ensure we are a good fit for your project. Once we have aligned we embark on the Initial Consultation meeting on site if possible so that we can take a full brief. We have a 15 Step process of how we work that we explain at this first meeting.

We are based in Kew, Melbourne and travel regionally and interstate for projects. Our regular business hours are 10-5pm Monday, Wednesday, Thursday and Friday.

We have a 15 step process that we work with so our clients know how we work and where things are up to and then heading. This is touched on in that first phone chat then discussed in more detail at the Initial Consultation and is all documented in our Contract. We endeavour to update our clients with weekly emails pre-empting any questions and keeping the communication open and flowing.

Communication is key and vital for the design process to be a smooth one. We correspond via email and ask that clients reply within 24-48 hours so that we can keep moving forward. We do require our clients to be invested in their projects and willing to commit time.

It all depends on the size of the project and the brief. Is it a new build or just a refurbishment, there are many variables. Once we have a brief and indication of the project and who else is involved we are able to give some sort of rough time frame but many elements are out of our control and rest on the build/builder or supply of products. We don’t use Christmas as a deadline!

We work with our client’s budget and we educate them on their investment and value that clients have varying situations and constraints. We endeavour to discuss numbers from the get-go – it’s the elephant in the room and so we address it head on. We start to run a budget from the beginning of the project which is updated weekly and is a live document so it’s available at all times through our software program and links.

We endeavour to develop the design brief as much as possible in those early meetings so that we understand your requirements and your story. With constantly communication and discussions we are able to elevate the need for any major revisions but of course minor revisions are welcome through the design phase.

Once selections have been narrowed down we are open to “shopping” with clients but much of our work is custom and bespoke to suit each client’s individual needs.